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FREQUENTLY ASKED QUESTIONS

 

GENERAL

There is a daily amenity fee of $25 plus tax per night for usage of Hotel Services and Amenities.

Starting November 1, 2024, the amenity fee will increase to $30 plus tax per night for new reservations arriving on and after January 1, 2025. Existing reservations will be charged the previous fee of $25 plus tax per night.

Check-in time is 4:00 pm and check-out time is 11:00 am. Early check-in and late check-out are based on availability and may cost additional fees. Please check with the Front Desk at check-in for availability.

Self-parking is included with the daily amenity fee.

We do not have an airport shuttle, please give a call at 808-822-4951 for our recommended transportation options.

Yes, luggage storage is available.

We partner with Baby Quip – Gear Rentals for your baby travel needs. Please visit their website to check out options to rent baby/children gear.

We do not have additional rollaway beds.

Yes, we can host groups at Plantation Hale, please visit our Group Events page for more information.

Each of our ten buildings are two levels and there are no elevators available.

Yes, there are public areas ADA-accessible for individuals with disabilities and we have ADA-Accessible rooms available.

POLICIES

We only allow service animals at Plantation Hale Suites. This does not include emotional support animals.

Yes, reservations require a deposit equal to the value of the first night’s room and tax charges at time of booking.

Changes or cancellations must be received 72 hours in advance of arrival to avoid penalty of one night room plus tax.
Cancellation policy varies by the offer booked.

All rooms are non-smoking, please give a call at 808-822-4951 for our designated smoking areas.

Rates are based on 1-6 people per room. Children under 17 are free when sharing room with the parent utilizing existing beds.

AMENITIES

The swimming pools and whirlpools are open daily from 7 am to 10 pm.

All suites have microwaves to use during your stay.

All suites have refrigerators to use during your stay.

Yes, each suite has a safe.

There is a small ice machine located in lobby, ideal for personal water bottles.

We offer beach chairs and umbrellas that are included in the daily amenity fee. You can check them out at the front desk and are on a first come and first serve basis.

There are several coin-operated laundry machines available to guests.

New Year Special

Book your 2025 Kaua’i escape with our New Year Special! Enjoy 15% off our best flexible rate when you book by January 26, 2025.

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